1 reviews | Active since May 2017
Terrible Customer Service| Warmed Credit| Delays in Processes
<p>I app**** for a credit card increase on Saturday 29th April 2017.</p> <p> I have lost hope in your customer service as a Bank, not only are your processes and request beyond the ordinary but your communication thereafter is appalling!</p> <p> I constantly had to dig and follow up on this application – which is something you fail to do internally. I have gone over and beyond, sending my HR Department back and forth just to ensure that your receive the requested documentation? Which includes completing a Branch Employment Confirmation that I received from the Mall of Africa Branch where I app****.</p> <p>To top it all off – I am unable to use the same credit card that I was provided by you because my credit card is warmed/blocked! Not only was I sent around in circles trying to make sure that your unpopular requests are met! But you go to the point of ensuring that I am truly inconvenienced.</p>
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Same back and forth between myself, the bank and my HR. Same issues I experienced in 2017! I'm going through the same nightmare in 2019! Atleast COMMUNICATE! I'm not asking for favors! I will be debited for this.
I planned my whole life around Monday, even took the day off only to be dissapointed again. Greatest weakness is lack of communication from Mall of Africa branch including their Manager, Lerato.
I have called. SMS'd and even sent emails. I should have learned my lesson and gone to a different bank.
African Bank is the Mabena of all banks in SA! I am filled with regret right now!
Same back and forth between myself, the bank and my HR. Same issues I experienced in 2017! I'm going through the same nightmare in 2019! Atleast COMMUNICATE! I'm not asking for favors! I will be debited for this.
I planned my whole life around Monday, even took the day off only to be dissapointed again. Greatest weakness is lack of communication from Mall of Africa branch including their Manager, Lerato.
I have called. SMS'd and even sent emails. I should have learned my lesson and gone to a different bank.
African Bank is the Mabena of all banks in SA! I am filled with regret right now!