Terrible Customer Service !

Item: African Bank
Rating: 1
Author: Sabelo N

Terrible Customer Service !!! I've logged an enquiry in January already and to date there's been no assistance. Sent another enquiry on 11/03/2024, they responded on 12/03 via email with no action to my enquiry, stating that they need to discuss the enquiry telephonically with me they requested for a convenient time to give me a call, i responded and its been 4 days later and still no call from African Bank.

Helpful (0)

Replies (3)

African Bank's replyOfficial

14 Mar 2024, 18:15

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply14 Mar 2024, 18:15

Official

Sabelo N's updateReviewer Update

14 Mar 2024, 18:54

Well that's a fat lie because my phone hasn't rang and you have my most up to date contact details on your records!!

Sabelo N's update14 Mar 2024, 18:54

Reviewer Update

Well that's a fat lie because my phone hasn't rang and you have my most up to date contact details on your records!!

African Bank's replyOfficial

15 Mar 2024, 15:32

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply15 Mar 2024, 15:32

Official