Terrible Customer Service

About a month ago, African Bank deducted funds from my account two days before the due date, simply because the actual due date fell on a weekend. This was not my issue, yet it caused unnecessary inconvenience. I promptly wrote a letter of complaint, and they responded, acknowledging their error and confirming it had been corrected. However, they failed to offer the apology I had specifically requested.

I followed up, reiterating that an apology was warranted since they had admitted their mistake. Despite this, I never received a response. They called me once when I was unavailable but did not bother to follow up even after I returned their call.

Ironically, they have no problem calling me to offer additional credit facilities. This experience has led me to conclude that African Bank views customers as mere numbers contributing to their bottom line, not as individuals deserving of respect and proper service.

I gave them the opportunity to resolve this matter appropriately, but they chose not to. For anyone considering African Bank as their bank of choice—DON’T.