RM
Ruan M

1 reviews | Active since Dec 2019

27 Nov 2024, 15:29

Terrible Customer Service

If I could give you a 0 star, I would.

Went to the Clearwater Mall branch last Wednesday as a first time customer to complete my loan application and I was apalled by the disgusting service I received from the lady consultant.

There were no one else inside the branch. The lady was extremely unfriendly and gave the impression that she didn't want to assist me and that me being there was an "effort" for her to such an extend that it made me feel uncomfortable.

I ended standing up and walking out of the branch and will never make use of your service ever again.

0
Replies (1)
African Bank
African Bank's reply27 Nov 2024, 16:01
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team