MG
Mariska G
1 reviews | Active since Jul 2018
15 Apr 2019, 10:50
Terrible customer service
I have been trying to get my credit card re-activated after it expired, Ive been to the branch three times, numerous telephone calls, still not activated, when I phoned head office, guess what.... I have to go in to the branch again!!!!!!!! This is just ridiculous!!!!! The branch once again has not activated my card. Head office says the branch must phone them, so every time I go back to the branch they just ask for new FICA docs... this is terrible terrible customer service!
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African Bank's replyOfficial
15 Apr 2019, 13:12 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
African Bank's reply15 Apr 2019, 13:12
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***