MN
Mzwandile N
1 reviews | Active since Jul 2018
04 Jun 2026, 08:55
Terrible customer service
The worst bank ever. I went into the bank branch in benoni lakeside mall to query about a transaction that has not been clear. The guys at the branch assisted and confirmed that the money did not leave my account to the merchant. They asked me to call Africa Bank head office I think, head office logged a query last week Wednesday and yesterday I received a notification saying the query was resolved but my money was not returned. This morning I called them and they told me that they can reverse the money within african bank but it need to be reversed by the Merchant. The Merchat told me that they transaction was rejected and it also does not appear on my statement (outgoing transactions) which mean it did not leave African Bank to the Merchant. I ran out of airtime while on the call with African Bank but they didn't border to call me back. AFRICAN BANK SERVICE IS DISGUSTING.
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
04 Jun 2026, 10:56Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please let us know as soon as you become available so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply04 Jun 2026, 10:56
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please let us know as soon as you become available so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MN
Mzwandile N's updateReviewer Update
04 Jun 2026, 11:45I work , I can't be waiting and taking your calls just to speak to me. You have all the details you need to resolve my issue. Why do you need to listen to me. I am disappointed with your services.
MN
Mzwandile N's update04 Jun 2026, 11:45
Reviewer Update
I work , I can't be waiting and taking your calls just to speak to me. You have all the details you need to resolve my issue. Why do you need to listen to me. I am disappointed with your services.
African Bank's replyOfficial
04 Jun 2026, 11:56Please share the most convenient time to contact you so that we can assist with your query.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply04 Jun 2026, 11:56
Official
Please share the most convenient time to contact you so that we can assist with your query.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
MN
Mzwandile N's updateReviewer Update
04 Jun 2026, 13:24Please contact me at 14:30 today
MN
Mzwandile N's update04 Jun 2026, 13:24
Reviewer Update
Please contact me at 14:30 today
African Bank's replyOfficial
04 Jun 2026, 15:24Thanks for speaking up and calling us out. We have contacted and shared an update regarding your query.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply04 Jun 2026, 15:24
Official
Thanks for speaking up and calling us out. We have contacted and shared an update regarding your query.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MN
Mzwandile N's updateReviewer Update
04 Jun 2026, 15:29African bank did call me and they are telling me they are not able to clear my money in my account in the current balance. They say the money is not in the bank but i can see it on my current balance and it will take them 21 days to clear the money in my account. It is my first time dealing with an *********** bank like this. I will close my bank account and leave their *********** bank and i don't ever want to deal with them ever again.
MN
Mzwandile N's update04 Jun 2026, 15:29
Reviewer Update
African bank did call me and they are telling me they are not able to clear my money in my account in the current balance. They say the money is not in the bank but i can see it on my current balance and it will take them 21 days to clear the money in my account. It is my first time dealing with an *********** bank like this. I will close my bank account and leave their *********** bank and i don't ever want to deal with them ever again.
African Bank's replyOfficial
04 Jun 2026, 17:54We understand your frustration, and we sincerely apologize for the inconvenience this has caused.
As advised, the payment is currently subject to a clearing period of up to 21 days as we are unable to manually clear or expedite the payment from our side, and we must wait for the clearing process to be completed.
We understand that this is not the outcome you were hoping for, especially when you need access to the funds. We thank you for your patience while the payment completes the required clearing process.
Your African Bank Support Specialist team
***
As advised, the payment is currently subject to a clearing period of up to 21 days as we are unable to manually clear or expedite the payment from our side, and we must wait for the clearing process to be completed.
We understand that this is not the outcome you were hoping for, especially when you need access to the funds. We thank you for your patience while the payment completes the required clearing process.
Your African Bank Support Specialist team
***
African Bank's reply04 Jun 2026, 17:54
Official
We understand your frustration, and we sincerely apologize for the inconvenience this has caused.
As advised, the payment is currently subject to a clearing period of up to 21 days as we are unable to manually clear or expedite the payment from our side, and we must wait for the clearing process to be completed.
We understand that this is not the outcome you were hoping for, especially when you need access to the funds. We thank you for your patience while the payment completes the required clearing process.
Your African Bank Support Specialist team
***
As advised, the payment is currently subject to a clearing period of up to 21 days as we are unable to manually clear or expedite the payment from our side, and we must wait for the clearing process to be completed.
We understand that this is not the outcome you were hoping for, especially when you need access to the funds. We thank you for your patience while the payment completes the required clearing process.
Your African Bank Support Specialist team
***