EE
Edgar E
1 reviews | Active since Feb 2024
25 Mar 2025, 08:44
Terrible customer service
African bank customer service is truly disappointing. Their unresponsiveness is quite alarming and their lack of customer service is unacceptable. I find it incredibly frustrating that they are unable to provide updates on the status of my query. To make matters worse, they expect me to wait for a full 30 days just for an update? It's absolutely ridiculous that they don't update on every stage of the query. I strongly advise against using this bank, as my experience has been nothing short of terrible. Query number is ***
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African Bank's replyOfficial
25 Mar 2025, 09:57Thanks for speaking up and calling us out. Please note that a dispute has been logged, and as per our process, the 30-day period applies to ensure we thoroughly investigate and resolve the matter. While I understand this may be inconvenient, we aim to provide a comprehensive update as soon as possible.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply25 Mar 2025, 09:57
Official
Thanks for speaking up and calling us out. Please note that a dispute has been logged, and as per our process, the 30-day period applies to ensure we thoroughly investigate and resolve the matter. While I understand this may be inconvenient, we aim to provide a comprehensive update as soon as possible.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***