Terrible Customer Service

I have tried to open an African Bank Fixed deposit account on behalf of an employee and due to certain difficulties that I had, I sent them an email on the 9th of February. To date, I have had no response other that the standard "a consultant will get in touch with you" email. Today I phoned them and got transferred from one consultant to the next. If this is how African does business, then I don't know if my employee should invest money at this bank. I see African Bank does not respond to any of these complaints either so I guess I will advise my employee to go elsewhere. Amazing how institutions such as these can afford to lose money.