Terrible Customer Experience

I am so frustrated by African Bank! 😡. I requested a bank statement for 1 month a week ago. Firstly I think it's insane that you have to log a call for a statement that's older than 12 months, a customer should be able to get such information on the app or on online banking.

I called to follow up after logging the call 2 times and spoke to 2 call centre agents who told me they escalated the matter. But alas! I called the 3rd time to follow up, only to learn that the call/request was incorrectly logged as a contract request😡. So the other two consultants couldn't see that??????

It might seem like just a statement to you but a lot is depending on the receipt of that statement!

If you are planning on growing as a Bank, you must focus on customer experience because this is unacceptable! I'm taking out all my investments and putting them somewhere else