DG
Don G
1 reviews | Active since Oct 2018
05 Nov 2025, 10:21
Terrible company.
A month later my account still remains blocked. I have tried to phone them on many occasions buy they do not answer the phone.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
05 Nov 2025, 11:54Thanks for speaking up and calling us out. We’ve noticed that your account is currently blocked due to an overdue compliance update. To ensure your account remains active, please visit your nearest branch with your ID document and proof of residence to complete your FICA update.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.
Your African Bank Support Specialist team
***
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.
Your African Bank Support Specialist team
***
African Bank's reply05 Nov 2025, 11:54
Official
Thanks for speaking up and calling us out. We’ve noticed that your account is currently blocked due to an overdue compliance update. To ensure your account remains active, please visit your nearest branch with your ID document and proof of residence to complete your FICA update.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.
Your African Bank Support Specialist team
***
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.
Your African Bank Support Specialist team
***
DG
Don G's updateReviewer Update
05 Nov 2025, 12:02As I am bedridden and no longer have a car hoe am I supposed to do this??? It's pointless anyway as your cheap finger print system does not work on me.You have blocked my account 4 times over the last 4 years.Once for 7 months.I have had a FNB account for over 10 years and they have never blocked my account once. I am reporting you to the Banking Ombudsman
DG
Don G's update05 Nov 2025, 12:02
Reviewer Update
As I am bedridden and no longer have a car hoe am I supposed to do this??? It's pointless anyway as your cheap finger print system does not work on me.You have blocked my account 4 times over the last 4 years.Once for 7 months.I have had a FNB account for over 10 years and they have never blocked my account once. I am reporting you to the Banking Ombudsman
African Bank's replyOfficial
05 Nov 2025, 12:13Hi there, If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further. Alternatively you can email your documents to *** ^Djadji
African Bank's reply05 Nov 2025, 12:13
Official
Hi there, If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further. Alternatively you can email your documents to *** ^Djadji
DG
Don G's updateReviewer Update
05 Nov 2025, 12:51I have done this before at home affairs in Oudtshoorn for you and their finger printing system didn't work for me either. It was only the intervention of your then area manager who managed to unblock my account.WHY CAN"T YOU UNBLOCK IT??????? I am taking this matter to the Banking Ombudsman. I have told you 20 times I am bed ridden and no longer have a car.
DG
Don G's update05 Nov 2025, 12:51
Reviewer Update
I have done this before at home affairs in Oudtshoorn for you and their finger printing system didn't work for me either. It was only the intervention of your then area manager who managed to unblock my account.WHY CAN"T YOU UNBLOCK IT??????? I am taking this matter to the Banking Ombudsman. I have told you 20 times I am bed ridden and no longer have a car.
African Bank's replyOfficial
05 Nov 2025, 12:55I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Nov 2025, 12:55
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.