NT
Nthabiseng T
1 reviews | Active since Feb 2015
13 Apr 2026, 17:32
Terrible assistance with no ending stories
I am very unhappy with the service I have received. I requested a refund and went into 2 different branches with agents unaware of how to assist me. I have also sent numerous emails to complain and get very tiring responses. At some point I was asked for my iD and only to be informed due to POPIA they called and I did not respond. Like who does that?? I have also explained that I am unable to take calls during working hours like what more identification must I do to be assisted. Going into a branch physically shows that I am who I say I am, so what kind of delay nonsense is this?
I just want my money back so I move on with life. After this I will surely close my account. I'm not happy at all instead I'm frustrated. If I must be called let it be on a Saturday or weekly after 4:30
Helpful (0)
Replies (14)0
Replies (14)
African Bank's replyOfficial
13 Apr 2026, 18:12Thanks for speaking up and calling us out. We will contact you tomorrow at 4h30 as requested.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Apr 2026, 18:12
Official
Thanks for speaking up and calling us out. We will contact you tomorrow at 4h30 as requested.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
14 Apr 2026, 17:23Thanks for speaking up and calling us out. We tried calling you, however the call was disconnected. Please let us if you are more comfortable to be contacted on the weekend or if we should call you back again tomorrow.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply14 Apr 2026, 17:23
Official
Thanks for speaking up and calling us out. We tried calling you, however the call was disconnected. Please let us if you are more comfortable to be contacted on the weekend or if we should call you back again tomorrow.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
NT
Nthabiseng T's updateReviewer Update
14 Apr 2026, 18:29African Bank, I did not get any call whatsoever at 16:30. My phone was with me. I still maintain no call came through at all. I even have my call register snipped.
NT
Nthabiseng T's update14 Apr 2026, 18:29
Reviewer Update
African Bank, I did not get any call whatsoever at 16:30. My phone was with me. I still maintain no call came through at all. I even have my call register snipped.
NT
Nthabiseng T's updateReviewer Update
14 Apr 2026, 18:30Call me at 16:30 exactly or on a weekend as I have said
NT
Nthabiseng T's update14 Apr 2026, 18:30
Reviewer Update
Call me at 16:30 exactly or on a weekend as I have said
African Bank's replyOfficial
15 Apr 2026, 11:02Thank you for confirming. We will call you at 16:30 as requested to assist you further.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply15 Apr 2026, 11:02
Official
Thank you for confirming. We will call you at 16:30 as requested to assist you further.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
15 Apr 2026, 17:00Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply15 Apr 2026, 17:00
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NT
Nthabiseng T's updateReviewer Update
15 Apr 2026, 17:11African bank I still do not see any call. Are they using those robotic calls numbers if yes that is why I am not getting any missed calls or calls ringing. I had my phone on me and do not understand what is happening here. I shared my reference number is the query also not yet resolved on the reference or what is the real purpose of the call? I see a delay tactic which is what I complained about in the first place.
NT
Nthabiseng T's update15 Apr 2026, 17:11
Reviewer Update
African bank I still do not see any call. Are they using those robotic calls numbers if yes that is why I am not getting any missed calls or calls ringing. I had my phone on me and do not understand what is happening here. I shared my reference number is the query also not yet resolved on the reference or what is the real purpose of the call? I see a delay tactic which is what I complained about in the first place.
NT
Nthabiseng T's updateReviewer Update
15 Apr 2026, 17:14How much more talk, emails, in branch visits and smart tactic responses must one make so you can see the fault? I have emailed severally and put from pillar to post like you're currently doing and no help. Refunds must not take so long especially something of December 2025 like really???
NT
Nthabiseng T's update15 Apr 2026, 17:14
Reviewer Update
How much more talk, emails, in branch visits and smart tactic responses must one make so you can see the fault? I have emailed severally and put from pillar to post like you're currently doing and no help. Refunds must not take so long especially something of December 2025 like really???
African Bank's replyOfficial
15 Apr 2026, 17:43Thanks for speaking up and calling us out.
To address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. We would need to authenticate you so we can proceed with your enquiry.
Your African Bank Support Specialist team
To address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. We would need to authenticate you so we can proceed with your enquiry.
Your African Bank Support Specialist team
African Bank's reply15 Apr 2026, 17:43
Official
Thanks for speaking up and calling us out.
To address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. We would need to authenticate you so we can proceed with your enquiry.
Your African Bank Support Specialist team
To address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. We would need to authenticate you so we can proceed with your enquiry.
Your African Bank Support Specialist team
African Bank's replyOfficial
15 Apr 2026, 17:44I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply15 Apr 2026, 17:44
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
NT
Nthabiseng T's updateReviewer Update
15 Apr 2026, 18:01I asked is the calls those robotic ones? As those calls get cut off. But if it's a normal line it should have ringed. I do not have a missed call hence I'm concerned what is happening. I have also emailed my ID, went into a branch so I want to understand this authentication story. If I have identified myself several times then what more is it that is being assessed. The reference number should have given a full history of my complaint. I still maintain this is poor service. I can't email so many times and go into 2 branches and have a reference number and still be required to be authenticated
NT
Nthabiseng T's update15 Apr 2026, 18:01
Reviewer Update
I asked is the calls those robotic ones? As those calls get cut off. But if it's a normal line it should have ringed. I do not have a missed call hence I'm concerned what is happening. I have also emailed my ID, went into a branch so I want to understand this authentication story. If I have identified myself several times then what more is it that is being assessed. The reference number should have given a full history of my complaint. I still maintain this is poor service. I can't email so many times and go into 2 branches and have a reference number and still be required to be authenticated
African Bank's replyOfficial
16 Apr 2026, 10:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply16 Apr 2026, 10:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NT
Nthabiseng T's updateReviewer Update
16 Apr 2026, 17:22I have shared my call log with your social media agent to show what calls came in as I was informed you called again. I still have not received a call or a missed call
NT
Nthabiseng T's update16 Apr 2026, 17:22
Reviewer Update
I have shared my call log with your social media agent to show what calls came in as I was informed you called again. I still have not received a call or a missed call
African Bank's replyOfficial
16 Apr 2026, 18:08Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply16 Apr 2026, 18:08
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***