Terrible and rude service and I go no help

I requested a call back to set up a payment arrangement and I was smart enough to set that up rather than just defaulting like everyone else and I want to pay half of this months installment and the consultant tells me I will be listed as a defaulter but that was not communicated to me the first time I did this and when I questioned him about that he got defensive and then proceeded to cut me while I was talking and then spoke to me in Zulu just assuming that I speak Zulu and then when he didnt want to deal with me he put me on hold for 10minutes and eventually I say hello and he is shocked im still there and he just passes me to customer care when he knows this is a collections issue. I am sitting here still and have not been helped after being on the call for 30mins. Its appalling the way that your call centre consultants bring down the name of african bank even further. I need to be contacted asap to set this up for this month still as nobody in your call centre wants to help