ZS
Zane S
1 reviews | Active since Jul 2018
24 Feb 2026, 11:22
Technical problems with beneficiaries
I cannot change my beneficiary details on the SARS-ITA beneficiary. It reverts to an older year of payment when I print out a proof of payment, even though it accepts the change when the payment is being made...is there something wrong with your banking app?
Helpful (0)
Replies (15)0
Replies (15)
African Bank's replyOfficial
24 Feb 2026, 12:03Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply24 Feb 2026, 12:03
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
26 Feb 2026, 11:43Hi Zane, I have tried contacting you however your phone is on voicemail. May you kindly share the time you have edited the beneficiary and the time you have made the payment for further investigation?
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply26 Feb 2026, 11:43
Official
Hi Zane, I have tried contacting you however your phone is on voicemail. May you kindly share the time you have edited the beneficiary and the time you have made the payment for further investigation?
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
ZS
Zane S's updateReviewer Update
26 Feb 2026, 11:56Hi, apologies my phone was off, but I am available now. Also, please be advised that the problem lies with the SARS-PROV beneficiary, not SARS-ITA. The payment was made at about 07h30 on 24th February and SARS has already confirmed receipt of funds. The only problem is that the recipient ref no is showing 2023 instead of 2026. As stated, I changed the beneficiary ref to 2026, but the proof of payment went through reflecting 2023 instead.
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Zane S's update26 Feb 2026, 11:56
Reviewer Update
Hi, apologies my phone was off, but I am available now. Also, please be advised that the problem lies with the SARS-PROV beneficiary, not SARS-ITA. The payment was made at about 07h30 on 24th February and SARS has already confirmed receipt of funds. The only problem is that the recipient ref no is showing 2023 instead of 2026. As stated, I changed the beneficiary ref to 2026, but the proof of payment went through reflecting 2023 instead.
African Bank's replyOfficial
26 Feb 2026, 12:04Thank you for your response. Do you perhaps remember the time you have edited your beneficiary on the 24th?
African Bank's reply26 Feb 2026, 12:04
Official
Thank you for your response. Do you perhaps remember the time you have edited your beneficiary on the 24th?
ZS
Zane S's updateReviewer Update
26 Feb 2026, 12:14...it was the same time as the payment was made.
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Zane S's update26 Feb 2026, 12:14
Reviewer Update
...it was the same time as the payment was made.
African Bank's replyOfficial
26 Feb 2026, 12:28Thank you, your request has been escalated to the IT. I will provide feedback as soon as received.
African Bank's reply26 Feb 2026, 12:28
Official
Thank you, your request has been escalated to the IT. I will provide feedback as soon as received.
ZS
Zane S's updateReviewer Update
27 Feb 2026, 07:41Back to an earlier issue please: I have been informed by AB that they cannot fix their banking app that no longer works on older Android phones, or is even available on Playstore anymore for these phones. I find this unacceptable, since there may be MANY of your customers that use older phones that will have the same problem as me. Last time the bank managed to remedy this problem somehow, why can their IT dept not do so again? PLEASE CAN AB LOOK DEEPER INTO THIS ISSUE!!
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Zane S's update27 Feb 2026, 07:41
Reviewer Update
Back to an earlier issue please: I have been informed by AB that they cannot fix their banking app that no longer works on older Android phones, or is even available on Playstore anymore for these phones. I find this unacceptable, since there may be MANY of your customers that use older phones that will have the same problem as me. Last time the bank managed to remedy this problem somehow, why can their IT dept not do so again? PLEASE CAN AB LOOK DEEPER INTO THIS ISSUE!!
African Bank's replyOfficial
27 Feb 2026, 12:53Hi Zane, thank you for your feedback. I completely understand how frustrating this situation must be, especially if your phone is already running the latest operating system available for that device.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
African Bank's reply27 Feb 2026, 12:53
Official
Hi Zane, thank you for your feedback. I completely understand how frustrating this situation must be, especially if your phone is already running the latest operating system available for that device.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
As technology and security standards evolve, we are required to update our app to meet the latest security, regulatory, and performance requirements. Unfortunately, older operating systems may no longer support the advanced security features needed to protect customer accounts and personal information. For this reason, the app may not function on certain older devices, even if they are fully up to date according to the manufacturer. Alternatively you can continue to use internet banking or cellphone banking.
African Bank's replyOfficial
06 Mar 2026, 11:39Hi Zane, I have tried contacting you however your number is on voicemail. We have noticed that your deneficiary has now been updated to 2027. Please advise if you are sorted.
African Bank's reply06 Mar 2026, 11:39
Official
Hi Zane, I have tried contacting you however your number is on voicemail. We have noticed that your deneficiary has now been updated to 2027. Please advise if you are sorted.
ZS
Zane S's updateReviewer Update
06 Mar 2026, 12:40Hi, thanks for your feedback.
This issue has caused me serious frustration with SARS.
It seems that the beneficiary can only be registered for the single payment of provisional tax made every 6 months, even though the payment feature asks for a new reference. When I put is the new reference, it still keeps the old year's reference, which is reflected on the proof of payment.
So, either this is a defect on your payment system, or the only way to do these payments properly is to delete the once-off beneficiary completely and re-register it every time a payment is made?
I would appreciate your feedback on this.
This issue has caused me serious frustration with SARS.
It seems that the beneficiary can only be registered for the single payment of provisional tax made every 6 months, even though the payment feature asks for a new reference. When I put is the new reference, it still keeps the old year's reference, which is reflected on the proof of payment.
So, either this is a defect on your payment system, or the only way to do these payments properly is to delete the once-off beneficiary completely and re-register it every time a payment is made?
I would appreciate your feedback on this.
ZS
Zane S's update06 Mar 2026, 12:40
Reviewer Update
Hi, thanks for your feedback.
This issue has caused me serious frustration with SARS.
It seems that the beneficiary can only be registered for the single payment of provisional tax made every 6 months, even though the payment feature asks for a new reference. When I put is the new reference, it still keeps the old year's reference, which is reflected on the proof of payment.
So, either this is a defect on your payment system, or the only way to do these payments properly is to delete the once-off beneficiary completely and re-register it every time a payment is made?
I would appreciate your feedback on this.
This issue has caused me serious frustration with SARS.
It seems that the beneficiary can only be registered for the single payment of provisional tax made every 6 months, even though the payment feature asks for a new reference. When I put is the new reference, it still keeps the old year's reference, which is reflected on the proof of payment.
So, either this is a defect on your payment system, or the only way to do these payments properly is to delete the once-off beneficiary completely and re-register it every time a payment is made?
I would appreciate your feedback on this.
African Bank's replyOfficial
06 Mar 2026, 14:37Hi Zane, thank you ffor your feedback. Please delete the recent beneficiary and re-register it again and advise when you make the next payment if the issue persist.
African Bank's reply06 Mar 2026, 14:37
Official
Hi Zane, thank you ffor your feedback. Please delete the recent beneficiary and re-register it again and advise when you make the next payment if the issue persist.
ZS
Zane S's updateReviewer Update
06 Mar 2026, 14:45Once again, my question is: Is this a fault on the internet banking site, or is the only way to make such SARs payments to delete the beneficiary altogether every time and re-register it?
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Zane S's update06 Mar 2026, 14:45
Reviewer Update
Once again, my question is: Is this a fault on the internet banking site, or is the only way to make such SARs payments to delete the beneficiary altogether every time and re-register it?
African Bank's replyOfficial
08 Mar 2026, 12:06Hi Zane, it seems like is the issue with SARS as it says beneficiary can only be registered for the single payment of provisional tax made every 6 months, meaning you need to delete the previous beneficiary and re-register.
African Bank's reply08 Mar 2026, 12:06
Official
Hi Zane, it seems like is the issue with SARS as it says beneficiary can only be registered for the single payment of provisional tax made every 6 months, meaning you need to delete the previous beneficiary and re-register.
ZS
Zane S's updateReviewer Update
08 Mar 2026, 19:16Hi, thank you for clearing that up, I will do that from now on.
I have to also state, however, that I have never had this problem before, otherwise I would have had the same issue with my 2024 and 2025 provisional tax payments going into the wrong SARS account.
(I have been paying those years' taxes with the same registered beneficiary since 2023).
This means that something must have changed on your internet banking app fairly recently, which makes it doubtful that it is a SARS error?
I have to also state, however, that I have never had this problem before, otherwise I would have had the same issue with my 2024 and 2025 provisional tax payments going into the wrong SARS account.
(I have been paying those years' taxes with the same registered beneficiary since 2023).
This means that something must have changed on your internet banking app fairly recently, which makes it doubtful that it is a SARS error?
ZS
Zane S's update08 Mar 2026, 19:16
Reviewer Update
Hi, thank you for clearing that up, I will do that from now on.
I have to also state, however, that I have never had this problem before, otherwise I would have had the same issue with my 2024 and 2025 provisional tax payments going into the wrong SARS account.
(I have been paying those years' taxes with the same registered beneficiary since 2023).
This means that something must have changed on your internet banking app fairly recently, which makes it doubtful that it is a SARS error?
I have to also state, however, that I have never had this problem before, otherwise I would have had the same issue with my 2024 and 2025 provisional tax payments going into the wrong SARS account.
(I have been paying those years' taxes with the same registered beneficiary since 2023).
This means that something must have changed on your internet banking app fairly recently, which makes it doubtful that it is a SARS error?
African Bank's replyOfficial
11 Mar 2026, 09:41Thank you for your feedback and for explaining the situation. I understand your concern, especially since you have previously made provisional tax payments using the same registered beneficiary without any issues.
At this stage, we cannot confirm that any changes were made on the internet banking app that would have affected the payment process. In some cases, SARS may allocate payments differently depending on the reference number used or the specific tax type selected at the time of payment.
At this stage, we cannot confirm that any changes were made on the internet banking app that would have affected the payment process. In some cases, SARS may allocate payments differently depending on the reference number used or the specific tax type selected at the time of payment.
African Bank's reply11 Mar 2026, 09:41
Official
Thank you for your feedback and for explaining the situation. I understand your concern, especially since you have previously made provisional tax payments using the same registered beneficiary without any issues.
At this stage, we cannot confirm that any changes were made on the internet banking app that would have affected the payment process. In some cases, SARS may allocate payments differently depending on the reference number used or the specific tax type selected at the time of payment.
At this stage, we cannot confirm that any changes were made on the internet banking app that would have affected the payment process. In some cases, SARS may allocate payments differently depending on the reference number used or the specific tax type selected at the time of payment.