Taking money from my account without consent!

<p>So I give African Bank authorisation to deduct R 1000 per month debit order from my account. Lo and behold on 23.06 the amount deducted is R 2300. More than twice than I agreed on. I immediately inform African Bank and on Saturday 24.06 I send the documents required for the refund. On 26.06 I receive an e-mail back from one Sheila in customer services to confrim the receipt of my documents and that my request is being processed. I call African Bank again and they confirm that the money will be refunded to me within 5 working days. On 3.07 I phone back since there has still been no refund. They suddenly claim they never received my documents yet I have a confirmation email that they did. The consultant promise to check it out and phone me RIGHT back . No call back to this minute! On 04.07 I phone again and are told I will receive feedback within another 24 hours. Later I receive an SMS that my request was declined since the turn around time has expired. WHAT??!!! My docs were with you guys within a day of you taking my money without my consent. What turnaround time was exceeded and whose fault was that? Again the client's fault? What do I have to do now African Bank - move my bank account so that you will not take another double debit order from me - or indeed receive another cent from me?Absolutely HORRIBLE service. ***********!!!</p>