Taking customers money

<p>i settled my credit card with african bank and closed the account, but next month came and the debit order still went off i phoned them and asked they must please reverse the payment because i am not going to reverse it at my bank other wise i pay a penalty fee. The lady said she will request it and after two days i will have my money back, now after 5 days i phoned them again and they said the money will be less i said i wont go for that because i am not going to pay for their mistakes. </p>