taking client for a ride

I was debited an amount of R3100 twice in one month, I called and spoke to Kedeboni who transferred me to Thabang Maponya and he assured me that I will get my money yesterday before 4pm, which never happened, I then called today and was advised by Phindile Dlamini and Thembi Shabangu that nothing was ever done by Thabang Moponya, and that tells me that African Bank just lies to their clients and knowing that nothing will be done to them and I am having trouble paying for my kids school fees and paying rent, but I'm sure they wouldn't care about that, I will be taking this to the ombudsman As I see that I am being taken as a fool.