Take responsibility!

I dont know where to start, African Bank is a joke and no-one there seems to know what to do, half the contact email addresses on your website return with error messages...?<br> <br> I purchased a Forty Winks Harvard Queen-size Bed from Furniture City on my account with them, around 4-5 years ago and now the mattress is completely shot, i am wanting a brand new mattress to replace this one as it even has a 10yr warranty stitched into it!<br> <br> Furniturre City directs my queries to African Bank, who then direct me to the manufacturer in Australia!!! I have tried your call centre and your emails and nothing is working!<br> <br> Quite frankly if you think i am going to continue paying you then you are in for a surprise.....<br> <br> It is very simple, if you take over Furniture City and now expect people like me to pay into your accounts then you are ENTIRELY responsible and i hold you as such.<br> <br> I want someone to contact me VIA EMAIL ONLY please as i do not trust anything said verbally by your employees and want verification in writing should i have to fight this further.<br> <br> Am interested in how long this will take to garner an actual response?