System **** and false promises from consultant

I made online application and the loan was approved then went ro rhe branch to confirm the lady assisting me said if I arnd her my payslip via email money will be in mu account the same dau as it shows that it has approved ceryain amount. I tnen rook my payslip to the branch on the 12/01/2021 and I was told I must come back after 3 months but I cannot fo that as I was promised money now.can someone fix this and tell me money is in my account today