System Offline Culture: Kolonnade

I did an online loan estimator, it was approved and I was contacted by African Bank to finalise my application at my nearest branch. Over the time I have been assisted at the Kolonnade branch, EVERY time I have walked in, I am met with an “our system is offline.” Today was no different. I walked in, barely greeted the sales person before he bluntly said “we are offline.” My partner has experienced the same problem. One truly feels as though you have inconvenienced employees with your enquiry. The consultant had me go back to my bank amd reprint statements because he overlooked the information he needed, which was there in the first place. He then bluntly told me he cannot help me and asked me to leave. If it’s truly too difficult for Kolonnade’s consultants to help customers, please advise them to refer us to a branch willing to assist.