SYSTEM ERROR AND NOW LOWER OFFER IS PRESENTED

Good Day

I would like to bring to your attention that I did a credit application on the 24th April and sent in all my documents, I received an sms this morning to log onto the app because my offers are ready. I then accepted the credit card offer of R112 000. I accepted the debi check as well and accepted the quote, as per the attached documents. The app then froze and said there is a system error, I called in about 4 or 5 times to ask that IT assist me with getting it sorted out. I was told that my application needs to be re-captured because it cannot be fixed. And now all of a sudden the offer is not even close to what I accepted. This is my first time dealing with African bank and what a terrible experience.

The attached is the offer I accepted and I need to have that offer paid out to me. I cannot be held liable for system errors. You can retrieve all my calls and the fact that your agents were not willing to have IT fix it. one of the agents then took the liberty of cancelling the faulty application without telling me she was going to do it. I have tried a new application on my own but the offer is way less as the attached that I initially accepted.

Kindly fix this and get back to me asap.