CO
Chris O

1 reviews | Active since Mar 2015

26 Feb 2018, 22:43

SUPER HORRIFIED, DISGUSTED AND APPALLED!!!

Where to start.

Not even 1 day after opening an account with African Bank I tried swiping my card at a car dealership and got declined 3 times, I then proceeded to the nearest ATM to withdraw as much as possible as a deposit and assumed that the shops machine was not working, where I might add I got declined another 2 times from the ATM. I phoned the number given on the card had to wait almost an hour before speaking to a consultant only to be transferred to another consultant which gave me a different number to phone. I then phoned that number and got a quick response but only to find out that I have to phone another number to find out why my card keeps declining. By this time I taught it was for some or other security reason seeing as I tried purchasing online with my Credit Card and found out that I am unable to purchase from any overseas website even google play. Anyway after phoning that number numerous times (for the record more than 10 times) I was greeted by a rather rude person and then explained my problem, I was told that he will phone me back regarding my issue. I received a call from that person and the response I got from him was quite upsetting and to be honest very discourteous as I was told, and I quote, "Frans, what have you done with your ********** bank statements" I was so shocked that I couldn't find any words to say. I went to my bank and the issue was sorted out which took almost an hour I might add. The after that I was told that my account will be re-activated the first thing the following day. When I phoned in the next morning to find out if it has been sorted I was told that not only have my accounts been frozen, my card was also cancelled as well, so I was told to go to my nearest branch to get a new card which I did. Not long after I went to the doctor and when I tried to swipe my card again the same thing happened, once again I went to an ATM and once again I got declined, I phoned in again and one of the consultants told me once again that my account is on hold due to security reasons, I had an argument with that person and then proceeded to a different banks ATM and got the money I needed for the doctor. I proceeded to the chemist where I had to purchase my medicine and the same problem with swiping occurred but managed to sort that out. Then after numerous attempts of complaining via telephone and also going in to the branch my internet banking is still not working.... Now I have a problem with my statement not being emailed to me anymore and still I am unable to log in online. All this happened to me in the time span of about 2 months from opening my account with African Bank and if this is how I am treated and the service I get then I am sorry to say I will never go to your bank again and regarding the "**********" problem, which by the way was not my problem and was actually caused by the persons working at African Bank, I am thinking of taking that matter further and laying a case of false accusation as well as slander/defamation of character. You have no Idea how it feels to be publicly humiliated in front of a group of people when you are buying a product and your card declines several times and the dealer tells you that you cant afford a product because of your brand new card keeps declining. I am more than disgusted and appalled with the way African Bank treats and speaks to their clients and the ****py service received from them.

0
Replies (2)
African Bank
African Bank's reply27 Feb 2018, 10:19
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

***

African Bank
African Bank's reply05 Mar 2018, 10:19
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***