Super bad customer service

Experiencing bad customer service. Being placed on hold for more than an hour on the first chase call for an update. Empty promises are made and when you as a customer call back then you get placed on hold again for a very very very lengthy period. Very bad customer service from African Bank call center agents. They just don't care about people. I will be withdrawing my business and taking it elsewhere. I'm so disappointed in them. Disgusting really to be handled like.****.. if i was rude thwn I would have been to understand , but that's not even the case. I uave been nothing but patient through out this agonising ordeal.