kP
khabonina P

1 reviews | Active since May 2015

11 Aug 2017, 13:03

such utter rudeness

<p>i called the african bank call centre and was assisted by Germinah, she refused to give me her surname and dropped the call. she was unwilling to assist me and was giving incorrect information. all i wanted was my paid up letter. i want a manager to listen to that call. i was left hanging like a fool.im so dissappointed and angry</p>

0
Replies (5)
African Bank
African Bank's reply11 Aug 2017, 15:57
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

Best regards,

African Bank
African Bank's reply14 Aug 2017, 13:38
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

Best regards,

kP
khabonina P's update14 Aug 2017, 13:54
Reviewer Update

im not happy at all with the way my query has been handled. u called me and i returned your call. im being put on hold as no one knows who called me. im so furious and that supervisor i spoke to on friday said he will call me same day around 04.50pm he never did. i need that person to call me again , my phone is on

kP
khabonina P's update14 Aug 2017, 14:05
Reviewer Update

im not happy at all with the way my query has been handled. u called me and i returned your call. im being put on hold as no one knows who called me. im so furious and that supervisor i spoke to on friday said he will call me same day around 04.50pm he never did. i need that person to call me again , my phone is on

African Bank
African Bank's reply15 Aug 2017, 11:06
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***

Best regards,