Such bad service

I went to African bank to go apply for a credit card a week before the 7th of November and we could not continue with the application due to that fact that they needed my October payslip, which I totally understood. So with no hesitation I went back with my payslip on the 7th of November and we concluded the application and was told that I will receive feeback on Monday 9/11/15 or Tuesday 10/11/15 but no feedback was provided. I then decided to do a follow up on Wednesday and I was told that the person who needs to sign it off hasn't been to work. It's now Friday and I still haven't received any information. <br> I decided once again to use my airtime to contact them to find out what's the hold up, which I was not supposed to do as it was the responsibility of the consultant to provide feeback. Then she tells me that she captured certain information incorrectly and therefore needs me to come back for fingerprints and fill in information THAT I HAD ALREADY DONE! And considering that I had to make the phone call because she felt no need to contact me. I AM UTTERLY DISGUSTED BY THE SERVICE PROVIDED BECAUSE THAT'S NOT HOW CUSTOMER SERVICE WORKS.. THERE'S TURN AROUND TIME IN BUSINESS!!!