stuff issues

I went to Dipfloef branch for a credit card replacement last week and was advised to come back the next day as the consultant Tebogo was unable to issue the credit card as she was alone and was about to close. I went back today and found the same consultant Teboho with the same story and she told me to go to a different branch as the other lady was coming back on Thursday and only two people worked in the intire brach. I told her it was unacceptable and why only two people are working in a branch and she rudely said why are you complaining about card replacement just go to a different brand. I'm angry as I travel to the branch that is near me for convenience and is struggling just because of stuff issues