LW
Liezel W
1 reviews | Active since Jul 2021
03 Dec 2024, 11:24
Still waiting to get an outcome of my fixed savings account
I have reported my grievance with African Bank not releasing my fixed savings account and wanting me me to pay 6000 for the release after the consultant did her own thing after i said i want it fixed for 2 years. I am still waiting for them to get back to me and no communication after the lady from client service called me. I have things to do but nothing are being done.
I am not happy.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
03 Dec 2024, 12:21Thanks for speaking up and calling us out. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply03 Dec 2024, 12:21
Official
Thanks for speaking up and calling us out. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
LW
Liezel W's updateReviewer Update
05 Dec 2024, 10:27I am utterly disgusted with African Bank and their failure to work on my complaint and getting my issue resolved.
Its been days without any contact and I have things to do with my money...
If this don't get the attention i will take it to the media.
Its been days without any contact and I have things to do with my money...
If this don't get the attention i will take it to the media.
LW
Liezel W's update05 Dec 2024, 10:27
Reviewer Update
I am utterly disgusted with African Bank and their failure to work on my complaint and getting my issue resolved.
Its been days without any contact and I have things to do with my money...
If this don't get the attention i will take it to the media.
Its been days without any contact and I have things to do with my money...
If this don't get the attention i will take it to the media.
African Bank's replyOfficial
05 Dec 2024, 10:37Thanks for speaking up and calling us out. According to our investment team, they have notified you that your inquiry is still being investigated and that you will be contacted as promised as soon as they have feedback.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply05 Dec 2024, 10:37
Official
Thanks for speaking up and calling us out. According to our investment team, they have notified you that your inquiry is still being investigated and that you will be contacted as promised as soon as they have feedback.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
LW
Liezel W's updateReviewer Update
05 Dec 2024, 11:51Is this the only response that I will get
LW
Liezel W's update05 Dec 2024, 11:51
Reviewer Update
Is this the only response that I will get
African Bank's replyOfficial
05 Dec 2024, 13:35Thank you for reaching out to us. We sent a follow up on your inquiry, you will receive feedback once your inquiry is concluded.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply05 Dec 2024, 13:35
Official
Thank you for reaching out to us. We sent a follow up on your inquiry, you will receive feedback once your inquiry is concluded.
Your African Bank Support Specialist team
Your African Bank Support Specialist team