Still waiting on statements

I have been calling the Call Centre for the entire week requesting statements. At first I received one of the two statements requested with a settlement letter. I did not ask for a settlement letter. just the two statements.<br> <br> Again, I called the Call Centre today and was promised that the statements has been fowarded to me. I'm sitting here furious, thinking where to go to and who to assault to get my statements. I promise you will wait for payment just as I'm wating for my statements.