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bertus.malherbe bertus.malherbe

1 reviews | Active since Mar 2017

09 Mar 2017, 15:45

Still waiting on an outcome 1 week later

<p>As the heading suggest, I've app**** for a loan with African Bank on Thursday 02/03</p> <p>The loan was approved and I submitted my documents the same day.</p> <p>I was later asked to submit my February pay slip which was submitted on Friday 03/03</p> <p> </p> <p>After numerous phone calls, to date I've not received a final answer with the call centre staff blaming the elapsed time-frame on a "system error"</p> <p> </p> <p>I was told by the Supervisor that I'll receive a call from her this morning at 10:00, once again I'm still waiting!</p> <p> </p> <p>Absolutely appalling service from this so called credit provider!</p> <p> </p>

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Replies (1)
African Bank
African Bank's reply10 Mar 2017, 12:52
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***