KS
Katrin S

1 reviews | Active since Mar 2024

04 Aug 2024, 08:28

Still waiting for payout

Hi,

I am still waiting for my investment payout which matured in March 2024. I have sent you a copy of my application and visa at the time attached. I was on the same visa as I am now, a relative visa with no work permit. It seems like you are not paying me out as I do not have a valid work visa which I never had, also not when I made the investment with you in 2019 as you can see in the attached documents. I was NOT informed in 2019 that a working visa is required nor did anyone ask me for it.

I require immediate payout of my funds or I will take legal steps.

0
Replies (3)
African Bank
African Bank's reply04 Aug 2024, 13:07
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
KS
Katrin S's update05 Aug 2024, 18:33
Reviewer Update
Hi, yes once again. They have been in touch to let me know that my profile is blocked ad they can not access it. Same issue as at your local branches. I was told by your employee that she would contact her supervisor and get back to me today. Obviously once again, I did not reveice another call. Neither your investment team nor your employees at your local branches can help. There is no point of them calling me over and over and waiting more and mre of my time. And "Abbee" ( ***, if she even exists), ignores all of my emails. This needs to be taken to your forensics department. I will get a lawyer now as this is absolutely not acceptable.
African Bank
African Bank's reply07 Aug 2024, 15:44
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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