Still unhappy

Since 2 December up to now my money that I said they must reverse the consultant at the branch said 72 hours and when I phoned them they said a investigation is lodged and can take up to 30 days because of African bank I ask Nabors for food for my kids the money they must reverse was to buy food for my kids but they don't care about their clients my kids is seposed to go without food this Christmas and that due to people who doesn't do their work I cancelled this debit order about 6 months ago so African bank do the right thing and reverse my money don't phone me I am sleeping during the day I work night shift