Still not sorted out!

After someone from complaints department phoned me and said I have to go back to the branch to recapture my application, the problem is still not resolved. Still sitting at the branch, it has been more than a hour now, no one knows nothing of recapturing the application and the consultant has been phoning more than a hour now to find out who assisted me over the phone after my complaint and cannot assist me. More of my time being wasted! It's been almost 3 full days now and at least 4 hours in branch. Please call me!!!! Or the Silverton Pretoria branch and speak to Jane. This is ridiculous!!! Jane is great at her work and is assisting me where ever she can, she really makes an effort and goes out of her way to try and assist me in the best way.