Still not able to do a debit order without making a mess thereof.

If poor clientele service is what you are aiming for you have truly outdone yourselves. With standards like yours, you can honestly say that you are proudly South African. I am astonished that a company can be so *********** on so many levels.

After having to deal with the constant harassment of African Bank staff for months, due to the fact that I cancelled my debit order and paid via EFT (like most people do), I finally awarded African Bank the privilege of debiting my account. The debit order was initially cancelled because of the very same problem I am experiencing now yet again. African Bank simply does not have the ability to successfully and without any problems take a debit order. It took them merely 3 months to drop the ball.

After making the required arrangements to go and pay the account that African Bank Failed to debit on the correct date, I arrive at the Menlyn branch, only to find out that African BANK does not accept cash. A BANK THAT DOES NOT ACCEPT CASH?????????????????????????????????????????????????? After requesting a letter that stated that they were refusing to take payment on the account, I was finally given a number that I can use to go and pay the account at a Spar, however, the Spar in Moreleta park stated that they do not take payments for A.B. and that I have to go to Checkers. Once more there was a problem, the very intelligent employee of A.B. Menlyn managed to give me an invalid account/easy pay number.

I have been a client of African Bank for over 4 years now and I can only hope that they manage to get ahold of their business and start improving it, if not they will not survive, especially with Barclays leaving South Africa and ABSA having to pay out billions of rands to Barclays.

Thank you for wasting an hour of my day...