still no respond about my last complain

Lastweek I complained about debit order from african back of which they have breach our agreement by taking huge amount of money from my account.i received a call the next day from ruth she said they gonna reverse my money.i waited till I was left with no choice but to go and reserve that debit,for other debits to run.im still getting 100 sms daily saying I should call them to make other arrangement.which Is something I don't understand because I did already.<br> Or what they mean it's the consultant I spoke to,he also will do the same thing the last one did?<br>