Still no feedback,still poor service!

So here's another message from me for the third time because after weeks of waiting I still haven't received any feedback concerning the ***** committed on my account,I did everything that was asked of me,I received two messages from African bank saying the issue has been resolved,but what does that even mean,I haven't been called or anything with any info as to when the money would be replaced into my Account,and it's money that I need,I mean why is the service like this? How long do I have to wait? How many times do I have to make the effort before anything is actually done,this is ridiculous and so frustrating,Could I please be assisted? Can my money please be replaced!