Still awaiting technical assistance since 2016

<p>Since 2016 my virtual branch online account has been blocked, I've called in several times to get this sorted but to date nothing has ever been resolved, its been escalated to the technical team who never gives feedback or resolves the queries at all. Today I received a text message stating I qualify for a payment break on my two loans, the consultant I spoke to when I called said I can go into the branch and she also checked for me on the system in which the system said I just forgot my Pin, when I did change my Pin I was given the same error since last year that my account is blocked and I need to call an 0861 number with Quote R01, I've been doing that since 2016 but as I said no one ever comes back to me with anything concrete of this virtual branch thing and I am tired of running up and down for this issue whereas there is *********** staff that are never willing to assist me with this query or cannot resolve it... I don't know what the problem is as my details are updated already and I'm tired of having to run up and down to the branches with one and the same query. Please do something about this or direct me to a higher authority that can assist or hear my query!!!</p>