Still awaiting paid up letter, for a year and a half

So I had two loans with African Bank, as agreed I have paid up both accounts, even tho they were giving me the run around from collections to collections.

Either way, I managed to pay them in full. When you try to phone collections company no one bothers to answer. I waiting lines as long as 49 mins no answer. Phone African back directly ( customer care) agent confirmed account is paid, and once again I requested paid up letter and I’m still waiting.

I was told it was send as we talking I’ll receive it 20 mins later. And yip as expected loads of promised no delivery.

When consumers pay you what is owned to you, I think the least you can do is provide them with a paid up letter.