Still awaiting feedback

<p>I've had a credit card with African bank for almost 2 years now, it was warmed for about 4 months due to arrears. I made arrangements and requested that it be unwarmed. I made these requests at the Protea Glen and Maponya branches but didnt get assistance. I finally called in and was assisted on the 12th sept. On the 13th i started using the credit card and on the 14th i couldnt withdraw. I went to the branch and was told that there are transections that were done online and ive never used any online services. I called the ***** department and was assisted by N. Zama and J. Kabini but ever since then i've never received any feedback. I want to know what happened and why? Please get back to me as soon as possible. Please</p>