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Lerato S

1 reviews | Active since Sept 2015

23 Oct 2023, 09:54

*****sters, ****s, Rude, Worst Bank for Africans.

This bank is by far the worst decision I’ve ever made. I took up a loan with them on the 22 May 2023 and exactly 3 days later they de*****ed me. I then visited their nearest branch to find out what’s happened, and I’ve only been met by completely *********** staff and I am disgusted. Alas they logged a ***** claim for me under reference number: *** and they asked that i open a police case which i did and now exactly 5 months later no one knows what happened to the loan money that I religiously pay back monthly, I tell you this is diabolical. African bank tell me how fair is it that I keep repaying you back monthly with zero issues and hope that you resolve this but still I am highly disappointed? The sad part is that I dreadfully keep calling and I visit your branches asking your staff for follow ups and feedback, yet I pay you back money I didn’t even get to use. The statement reference says: Instant payment – African an amount of R12 300.00 left my loan account, to my understanding this is an immediate payment out of the loan account because there’s even a charge: Immediate funds transfer fee non-recurring beneficiary charge of R10.00 Now why does it take you people at African bank more than 3 months to investigate who that payment was done to. This is clearly an INSIDE JOB and I truly believe I am not the first customer to experience this at your bank. I know all banks can trace money coming in and out of their accounts and I don’t believe such matters would take up to 5 months and more to resolve. This is beyond terrible service. Such service should be deemed unacceptable by any financial institution.

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Replies (6)
African Bank
African Bank's reply23 Oct 2023, 15:24
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
LS
Lerato S's update24 Oct 2023, 09:29
Reviewer Update
This is the Poor service i keep complaining about, i didn't get any calls from you and again you expect me to call your *********** staff again after i said I've done multiple calls to your call center and I've visited your branches many time and still none of your people have anything solid to say. 5 months I've been doing up and down with this unpleasant bank. i am beyond furious and still i want to know where the money went, i cannot keep paying for zero service, that's unacceptable. i want a resolution to this as soon as yesterday. this automated response is just rude because i have already told you my concern and for some reason you want to call and hear it again instead of calling me with solutions. African bank you lack integrity, you lack transparency, accountability and worst of all you are failing me as a client. I hope people see this complaint and know that you are not a trustworthy company.
African Bank
African Bank's reply24 Oct 2023, 13:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
LS
Lerato S's update24 Oct 2023, 15:56
Reviewer Update
Wow this goes to show how *********, rude and just plain dom your bank is. I've already stipulated that your automated response is irrelevant. This clearly shows you don't care to listen or read what my initial complaint was about. Train your staff better because this is unacceptable. Try a better automated response with a personal touch to at least ease my mind or give hope that you are trying.
African Bank
African Bank's reply24 Oct 2023, 17:28
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. Please share the convenient time for us to contact you.


Your African Bank Support Specialist team
***
LS
Lerato S's update25 Oct 2023, 11:41
Reviewer Update
i am available all day everyday. i have been been awaiting your calls and i am sad to say you keep disappointing me. I am not pleased with your treatment towards this issue. It would be nice to get a call with a resolution. I have been waiting for 5 months and its sad to say one has to complain first on social media platforms before you take me serious. You had better call me before close of business today or else i will keep complaining until someone eventually takes me serious.