STAY VERY FAR AWAY

STAY AWAY !! My wife approached this financial institution for a personal loan , she was looking for X amount but they said she qualifies for Y amount which was a little bit higher . Upon receiving all documentation she would have the Y amount in her bank account within 24 - 48 hours . Day 2 they said the marriage certificate was not readable and it must be resent , Day 3 the 3 month bank statement was not readable and it must be resent , Day 4 her salary statement was not readable and it must be resent , Day 5 the application will now expire . Upon inquiring the branch in Somerset West said that she now does not qualify due to their NEW system and she must reapply after 5 days . How the F&^%k is it possible that you qualify for a larger amount than you anticipated for the loan and then they tell you that you do not qualify anymore , how is it possible that with all the technology around that your documents are unreadable , who's fault is it that the application has now expired? Absolutely a disgrace to be called a financial institution , rather stick to the big guns such as FNB , Standard bank , Nedbank & ABSA , these institutions have the capacity to fulfill your needs not like this institution that does not know how to either send or to receive important documentation.