AF
Adrian F

1 reviews | Active since Feb 2018

13 Aug 2019, 21:09

Stay clear from using African Bank as your Financial Service Provider

African Bank is the worst Financial Device Provider I ever dealt with. I made an online application for a loan and after being provisionally approved for a certain amount I was referred to their Nearest Branch which was Brackenfell. I visited the branch on Monday 5 August 2019 and after waiting about 3 hours for a system error to be cleared the helpfull Consultant told me the error can't be resolved and it can take 48 hours to resolve. It took till Friday 9 August according to the Consultant. Being an activist the last thing I expected was for African Bank to violate the rights of women by disgracing Womens Day to allow their women to work on women's day. On Monday 12 August 2019 I called the Consultant who informed me the error was cleared. I visited the Branch today (Tuesday 13 August 2019) and after long deliberation with the Consultant who tried everything she could to get me the loan the branch rejected my application on technicalities such as my wages was paid into my account by my bloss via Cash deposit and my pay dates is not consistent with the dates reflected on my bank statement. This loan was fortunately not taken for any specific reason other than to increase my credit score with the credit bureaus otherwise this would have been a traumatic experience for me. I want everyone on my LinkedIn twitter Instagram and Facebook to stay clear from African Bank for any Financial Services you will regret using their services just check the more than a thousand unhappy clients on Hello Peter

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Replies (1)
African Bank
African Bank's reply10 Sept 2019, 11:14
Official
Good day

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number. 

We hope to talk to you soon. 

Your African Bank Support team 
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