SM
Simphiwe M
1 reviews | Active since Feb 2025
02 Dec 2025, 18:12
Stay away from African Bank, Poor service. Putting accounts with Money on hold.
Stay away from African Bank. Poor service. My partner and I opened bank accounts with African Bank to use for house hold expenses. Both our accounts have never worked. After transferring money for groceries they put them on hold we have sent multiple emails, calls and visited the branch. Without no help. Worse mine only has R1000.00 rand in it! My partner has our monthly grocery and household money stuck in there.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
03 Dec 2025, 09:10Thanks for speaking up and calling us out.
your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
African Bank's reply03 Dec 2025, 09:10
Official
Thanks for speaking up and calling us out.
your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
SM
Simphiwe M's updateReviewer Update
03 Dec 2025, 12:45I just rep**** yes.
What makes this a huge inconvenience is that we can move the money. We were attracted to african bank because of the pockets and the ability to view different peoples pockets. We walked into the branch told the consultant what we wanted to do. We havent even done a single payment and our accounts arenon hold. It’s unreasonable.
What makes this a huge inconvenience is that we can move the money. We were attracted to african bank because of the pockets and the ability to view different peoples pockets. We walked into the branch told the consultant what we wanted to do. We havent even done a single payment and our accounts arenon hold. It’s unreasonable.
SM
Simphiwe M's update03 Dec 2025, 12:45
Reviewer Update
I just rep**** yes.
What makes this a huge inconvenience is that we can move the money. We were attracted to african bank because of the pockets and the ability to view different peoples pockets. We walked into the branch told the consultant what we wanted to do. We havent even done a single payment and our accounts arenon hold. It’s unreasonable.
What makes this a huge inconvenience is that we can move the money. We were attracted to african bank because of the pockets and the ability to view different peoples pockets. We walked into the branch told the consultant what we wanted to do. We havent even done a single payment and our accounts arenon hold. It’s unreasonable.
African Bank's replyOfficial
03 Dec 2025, 13:50Thanks for speaking up and calling us out.
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
African Bank's reply03 Dec 2025, 13:50
Official
Thanks for speaking up and calling us out.
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
SM
Simphiwe M's updateReviewer Update
03 Dec 2025, 22:50I have rep**** yes. I am taking this to the banking ombudsman. Submitting a complaint on their website.
SM
Simphiwe M's update03 Dec 2025, 22:50
Reviewer Update
I have rep**** yes. I am taking this to the banking ombudsman. Submitting a complaint on their website.
African Bank's replyOfficial
04 Dec 2025, 09:30Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply04 Dec 2025, 09:30
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team