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Asanda D
1 reviews | Active since Oct 2013
24 May 2024, 14:16
Stay Away From African Bank
If I could give zero stars I would. African Is the worst. They have no care or what so ever for their clients. They closed my mothers account for whatever reason, she submitted all the documents required to have it reactivated, two months later she still cannot access her money. To say the consultants are rude is understatement. Stay away from African Bank.
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
24 May 2024, 16:35Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
African Bank's reply24 May 2024, 16:35
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
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Asanda D's updateReviewer Update
24 May 2024, 23:12So you basically you want to listen and do nothing about it as it as been happening for the past 2 months? Today I called again and I was told that the incident or ticket for this issue was cancelled/closed without being resolved ( freshdesk ticket 757541). Why?
Every time I call I get told that my mother needs to go the branch and when she gets there, they tell different stories, sometimes they say it's network, address needed to be updated and recently they told her that the account is closed! Why?
She has been to a number of different branches looking for help but till today no help. She has been to Mount Frere both branches many times, been to Gauteng Sam Ntuli Mall branch and been to Alberton City still no help.
I have sent follow up emails and sent an email to complaints department but no response or resolution. I have called several times. The issue is still not resolved and no one seem to care. See screenshots below.
Screenshot_***_Gmail.jpg 252.12 KB
Screenshot_***_Gmail.jpg 217.62 KB
Screenshot_***_Gmail.jpg 198.55 KB
Screenshot_***_Phone.jpg 245 KB
Screenshot_***_Phone.jpg 279.46 KB
Every time I call I get told that my mother needs to go the branch and when she gets there, they tell different stories, sometimes they say it's network, address needed to be updated and recently they told her that the account is closed! Why?
She has been to a number of different branches looking for help but till today no help. She has been to Mount Frere both branches many times, been to Gauteng Sam Ntuli Mall branch and been to Alberton City still no help.
I have sent follow up emails and sent an email to complaints department but no response or resolution. I have called several times. The issue is still not resolved and no one seem to care. See screenshots below.
Screenshot_***_Gmail.jpg 252.12 KB
Screenshot_***_Gmail.jpg 217.62 KB
Screenshot_***_Gmail.jpg 198.55 KB
Screenshot_***_Phone.jpg 245 KB
Screenshot_***_Phone.jpg 279.46 KB
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Asanda D's update24 May 2024, 23:12
Reviewer Update
So you basically you want to listen and do nothing about it as it as been happening for the past 2 months? Today I called again and I was told that the incident or ticket for this issue was cancelled/closed without being resolved ( freshdesk ticket 757541). Why?
Every time I call I get told that my mother needs to go the branch and when she gets there, they tell different stories, sometimes they say it's network, address needed to be updated and recently they told her that the account is closed! Why?
She has been to a number of different branches looking for help but till today no help. She has been to Mount Frere both branches many times, been to Gauteng Sam Ntuli Mall branch and been to Alberton City still no help.
I have sent follow up emails and sent an email to complaints department but no response or resolution. I have called several times. The issue is still not resolved and no one seem to care. See screenshots below.
Screenshot_***_Gmail.jpg 252.12 KB
Screenshot_***_Gmail.jpg 217.62 KB
Screenshot_***_Gmail.jpg 198.55 KB
Screenshot_***_Phone.jpg 245 KB
Screenshot_***_Phone.jpg 279.46 KB
Every time I call I get told that my mother needs to go the branch and when she gets there, they tell different stories, sometimes they say it's network, address needed to be updated and recently they told her that the account is closed! Why?
She has been to a number of different branches looking for help but till today no help. She has been to Mount Frere both branches many times, been to Gauteng Sam Ntuli Mall branch and been to Alberton City still no help.
I have sent follow up emails and sent an email to complaints department but no response or resolution. I have called several times. The issue is still not resolved and no one seem to care. See screenshots below.
Screenshot_***_Gmail.jpg 252.12 KB
Screenshot_***_Gmail.jpg 217.62 KB
Screenshot_***_Gmail.jpg 198.55 KB
Screenshot_***_Phone.jpg 245 KB
Screenshot_***_Phone.jpg 279.46 KB
African Bank's replyOfficial
25 May 2024, 12:51Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply25 May 2024, 12:51
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***