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Masilo M

1 reviews | Active since Sept 2017

20 Apr 2018, 22:57

Stay away from African Bank

Whatever you do make sure you don't go ask for a personal loan from African Bank. Firstly when you eventually want to settle the loan, it all becomes a hassle because they won't make an effort to assist you in outsourcing any change if you have any because they don't keep certain coins and won't even make an effort in helping you outsource those particular coins in need. This eventually got me thinking on why in the world would I charge a customer R93.00 for my provide services, with a high probability that a customer may approach me with exactly R100 and require R7 in return?

Your a bank, act like a legitimate bank does!

Secondly, this loan was settled in February 2018. We're now slowly approaching the new month of May and I have a big concern that it might already be the festive season all over again without my settlement letter. Have you ever considered the fact that I may need the letter for something valid? I'm just hoping that one day perhaps an email will drop by with my settlement note. But then again whom am I kidding, it's African Bank I'm dealing with here. They work diligently when it comes to sending me spam texts but the most important things like an acknowledgement that their money has been returned with interest if I may add can always be placed on hold. Shame on you and your lack of customer service!

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Replies (2)
African Bank
African Bank's reply23 Apr 2018, 09:25
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank
African Bank's reply09 May 2018, 14:32
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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