Statements

It's now the 04th May 2015. I still haven't received any statements, the debit order went off again. Worst part of everything I got a \courtesy call"from one of the consultants and she said that she will send me my statement and thanked me for keeping my account up to date. That was on the 28th April 2015 that I got that call. The next day I got an SMS to rate her service. I rated it \""unacceptable\""<br> <br> Is it really that difficult just to send a freaken statement. Really guys. So many agents called to confirm my email and funny enough my email is correct on the system. What else should I do? Must I call you guys every month for a statement? Must I beg you to send it yet I make sure that there is always enough money for the debit order to go off. Until this problem is solved I will put a stop order on my account. The funds that was debited will be reversed. Let's see how fast you guys send statements once my account goes into arrears <br> """