GH
Gcina H

1 reviews | Active since Dec 2013

25 Nov 2019, 14:43

Statement of Account

Dear African Bank,

Can I simply have an updated statement of account covering today's date?

Here's the thing, the internet banking you always refer me to is not working for clients who now live overseas like myself and do not have the South African mobile number that is registered on my internet banking, because you know what...I forgot the login details and would like to reset them but I can't with an overseas mobile number (non-SA mobile number). Instead, I am advised to do what, "visit the nearest African Bank branch". Do you have one in Australia? Please let me know, I will be there very quick. Yes, another thing, you insist I must call your contact centre but you do not realised everytime I have call African Bank, I have to fork out 10 AUS dollars, that's roughly R100 per call.

I don't have access to my internet banking. I can't reset my password. I know you will try to call me on the SA mobile number. You can't call me because the South African number you have on your system is not working or has been allocated to someone else. I no longer use it. But anyamsay, you will try to call. I have an Australian mobile number. Do you want it rather? I can give it to you.

Please email me my statement of account up-to-date. I need it with urgency.

0
Replies (2)
African Bank
African Bank's reply26 Nov 2019, 09:45
Official
Good day

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away.


Your African Bank Support team 
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GH
Gcina H's update26 Nov 2019, 10:47
Reviewer Update
I am very happy with the way that you have handled my matter.