Stangen Funeral Cover Policy

I hope you can assist with the following enquiry or point in the right direction.

I have currently have a Stangen funeral policy with African Bank. I am the main member of the policy with my mum being the extended family member.

In the case of my death, the beneficiary will receive funds from the policy however for the extended family member which is my mum (Pensioner), Stangen has a 6 month waiver in place and no option for the policy to be taken over by another family member.

This means that all monies paid towards the policy (On the extended family member) is lost. In 2016 after Stangen broke ties with African Bank and was no longer the primary insurer on these type of policies, my question is, what happens to extended family members on such policies?

Did African bank not strategize on behalf of the existing cliental (extended family members) on such policies or even offer any option for family members to continue on policies of this nature. Decision makers should have considered the transition between the two organizations.

The following information was given to me by the Stangen call center.

For example: Doves funeral Cover – allows family members the option to continue with policies where the principal members have passed on.