1 reviews | Active since Jul 2011
Sow Service And Lies
On the 24th of April I went into the Boulders Mall branch and app**** for a loan. I was helped by Shegofatso Maphanga. He said the loan was approved and that the money would reflect later on that day (Friday) or the next day (Saturday). No money reflected.<br> <br> I then went back to the branch on Tuesday morning to inquire. I was helped by another consultant who asked for my payslip. I told him that I had given all of my documents to Maphanga. When the consultant asked Maphanga, he denied that he had helped me saying that I had been helped by another consultant. Upon checking on the system, the consultant who was helping me said that it was indeed Maphanga who had helped me. He informed me that my loan application had not been approved as they had not confirmed my employment. I asked when it would be done and he said he could not tell me as he wasnt sure.<br> <br> In the afternoon I called into the call centre to check the progress and I was told that my application was \in process"but they cannot see on the system where in the process it is. I was told that I would have to go into the branch for that.<br> <br> Wednesday morning (yesterday) I went back to the branch. Maphanga came and said h"""
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Kind Regards
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ZM
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
ZM
