SOOO unprofessional for the bank that I trusted with my hard earned money.

I have logged a query with Africa bank for a missing payment on my African bank account, the transaction was made via EFT. The transaction has since not appeared on the bank statement. This was logged on 8th of May 2024, I'm approach two months without resolution, one would think it is a tail in movie but shame it is not, anyway I was told by African Bank call centre staff that a feedback, resolution will be provided within 48 working hours.

Well, turn around time has expired, first red flag! the bank kept quite. At my inconvenience I have to chase the tail, buying airtime call and initiate request for feedback times x10 . Not sure anymore, it seems like a lot to do with staff incompetency, all I get from this bank is someone is looking into this stories, then radio silence.

I have never had such bad uncultured experience ever, no one wants to account, take charge and be responsible. SOOO unprofessional from the bank that I trusted with my hard earned money.