so regret the choice African Bank you suck

after almost five years (my Husband Kenneth Miller) of being a loyal client and still is paying the loan loan of almost R320.000 finish in last month end, they went and block his credit card without his knowledge, my husband went on short time in may, we went in to let them know because according their insurance my husband can claim, at first it was approved, and after two days it was decline, they said its because he still earns enough, what the hell, that was not in the contract of theirs nor the insurance contract, then I saw on the saleslady computer that they send his account to legal department, like really now, but the loan is finish and we paid every month R5199....none stop for almost five years, we went in again on Wednesday for a paid up letter the manager at Promenade branch in Mitchells plain branch send in a request for them to unblock the credit card, we received a msg ...as always, never a phone call, that they cant do it, Why, Why , he is not in arrears, never has been,,, this is si unfair, we have the 5199 back very month, the credit card is 1250, so who gave them the right to block wht ever they choose to,,, its so not fair, I will make it my mission,,, to have my husband take this matter futher even if it take years to solve, we pay insurance, what they said is not in the contract, they in breach of their own contract, it did not apply on the contract that you should earn a certain amount to get insurance to help you pay, why is the name insurance,,,not fairthey should unblock his card aSAP….he is not in arrears, and he is so disgusted about the way you handle his debt, but as a married couple we so regret as to how you handle his account, not even a call from insurance company trying to explain NOTHING,,,not even a Call from African Bank itself,,,NOTHING,,,he paid you still disappoint him