aa
atkinson.kima atkinson.kima
1 reviews | Active since Aug 2017
12 Sept 2024, 11:00
Slow turn around times - lack of feedback
I had app**** for a Credit Card on the 29th August and uploaded all supporting docs for the application. It is now the 12 September, the status sits on "being reviewed" for the past 2 weeks, I have called to follow up and the consultants are unable to advise why the application is taking this long. They can pick up on the system that all docs have been sent. The frustration lies in the fact that nobody can answer or provide an update. Was referred to the branch to activate the app, which I have done - still nothing. How disappointing.
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
12 Sept 2024, 11:59Thanks for speaking up and calling us out. We're giving your concern our full attention, I have contacted you and inform you that our system is currently down and I will call you again as soo as is back and running well so that we can look into this matter for you.
Thank you for your patience.
Talk to you soon.
Your African Bank Support Specialist team
***
Thank you for your patience.
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply12 Sept 2024, 11:59
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention, I have contacted you and inform you that our system is currently down and I will call you again as soo as is back and running well so that we can look into this matter for you.
Thank you for your patience.
Talk to you soon.
Your African Bank Support Specialist team
***
Thank you for your patience.
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
12 Sept 2024, 15:41Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, however I was unable to verify you. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
African Bank's reply12 Sept 2024, 15:41
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, however I was unable to verify you. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.
aa
atkinson.kima atkinson.kima's updateReviewer Update
13 Sept 2024, 09:15I made a follow up again this morning only to be told that the application has expired!!!
aa
atkinson.kima atkinson.kima's update13 Sept 2024, 09:15
Reviewer Update
I made a follow up again this morning only to be told that the application has expired!!!
aa
atkinson.kima atkinson.kima's updateReviewer Update
13 Sept 2024, 10:47This is a pathetic answer, I have been waiting for over 2 weeks for a response on my original application, and now the response is to re apply?!
aa
atkinson.kima atkinson.kima's update13 Sept 2024, 10:47
Reviewer Update
This is a pathetic answer, I have been waiting for over 2 weeks for a response on my original application, and now the response is to re apply?!